Dunktech Business

Supporting you and your companys IT systems

Business

Taking your IT seriously

Our service level agreement is a promise to you that we will be ready and able to respond to any issue within an 8 hour period. Whether it be over the phone or a call out we will respond to any issue within our pre agreed service level agreement. Also we give higher priority to servers. As part of our service contract we will schedule a monthly visit to carry out a health check on the IT infrastructure and check that backups are running as scheduled,We will also check that virus checkers are up-to-date and working properly, The main pursorse of this monthly visit is to detect any possible issues before they occur and to do any maintenance tasks that did not warrant a separate call out.

We will take your problems seriously. If you have any IT issues, you will want a guarantee that the person you are phoning is a professional and an expert in their field. Well, this is where we can be of great use to you. We understand the pressures of working within a business envoronment. Businesses are run entirely utilising the internet, email and other various technologies. This is why when there is a problem we would not expect you to have to work around them. We address each issue and plan for every eventuality

.The next time your server goes down you can be sure that not only is your data safe, but you can guarantee that it will be backed up and running within a timely fashion. This is something that should not be left to chance. With our standard service contract we will not only set up your backup and monitor it regularly, but will also create an emergency plan that will make sure that if the worst happens there will be the minimal down time for your business.